Aurevia Digital Defence
Frequently Asked Questions
Software essentials. Straightforward service.
How do I place an order?+
Choose a product, confirm its platform, region, device count and duration, and add it to your cart. Enter your delivery email and continue to PayPal. After a completed payment is verified, our team arranges your license and instructions.
Which payment methods can I use?+
Our checkout uses PayPal. Any card or guest checkout option is offered by PayPal according to your region and eligibility. You pay the stated USD total for this purchase; our checkout does not set up recurring billing.
How do I enter card and billing details?+
Enter payment details only on the PayPal page and follow its formatting instructions. Use the billing information associated with your payment method. Never send card numbers, passwords or verification codes to our support team.
Can I order a physical disc or boxed copy?+
The products currently listed are digital licenses. No physical disc or package is shipped. Delivery is free and sent to your checkout email after verification.
Do I need an account?+
No. Guest checkout is available. You can also create a separate email-and-password account to manage your profile and password. Creating an account does not automatically link historical purchases or verify ownership of an email address.
When will my license arrive?+
Our team processes verified payments and sends official redemption instructions by email. Delivery is not guaranteed to be instant. If instructions have not arrived within one business day, check spam and contact us with your PayPal order reference.
Can I request a refund?+
Contact us before delivery to request cancellation. For an invalid or misdescribed license, we will investigate and arrange an appropriate remedy. Restrictions on change-of-mind returns do not remove statutory consumer rights. Read the Refund and Returns Policy for details.
What if the payment page closes after I am charged?+
Do not pay a second time. Save your PayPal transaction reference and contact support. We can reconcile the payment before arranging fulfillment.
How can I reset my password?+
Use Forgot password on the login page. The reset link sent to your account email expires after 30 minutes. If you cannot access your email, contact support; never disclose your password.
Are you the software manufacturer?+
No. Aurevia Digital Defence is an independent software retailer operated by Splendid Building INC. Product names and artwork identify the software and belong to their respective owners.
Will you ask for remote access?+
A normal purchase does not require remote access to your computer. We provide product and redemption guidance without asking for your banking credentials or security codes.